ERP & CRM Solutions
VELVET IT SOLUTION designs, implements, and supports enterprise-grade ERP (Enterprise Resource Planning) and CRM (Customer Relationship Management) platforms that unify operations, enhance productivity, and strengthen customer engagement. Our solutions are scalable, secure, and tailored to your operating model— enabling faster decisions and sustainable growth.
- SAP S/4HANA
- Dynamics 365
- Salesforce
- Oracle NetSuite
- Odoo
- HubSpot
What We Deliver
- Custom-fit solutions aligned to your structure, processes, and KPIs
- Seamless integration with existing applications and data sources
- Automation to eliminate manual work and reduce cycle times
- Real-time analytics and dashboards for data-driven decisions
- Cloud, on-premises, or hybrid deployments with enterprise security
Core Services
ERP Implementation
- End-to-end coverage: Finance, HR, Supply Chain, Sales, Projects, Operations
- Multi-company, multi-currency, and multi-language support
- Order-to-Cash, Procure-to-Pay, MRP, production planning, and WMS
- Executive dashboards, role-based reporting, and KPI scorecards
CRM Development
- Lead, opportunity, account, and pipeline management
- Customer service: Cases, SLAs, knowledge base, and portals
- Marketing automation: Journeys, segmentation, email/SMS, attribution
- Omnichannel: Email, chat, voice, social, and WhatsApp
HR & Payroll Systems
- Employee records, onboarding, policy and document management
- Time, attendance, and leave with geo/device controls
- Automated payroll with regional tax and statutory compliance
- Performance management, OKRs, and learning integrations
Inventory & Warehouse Management
- Real-time stock visibility, lot/serial tracking, bin/location control
- Barcode/QR/RFID, putaway and picking strategies
- Demand planning, auto-reorder points, and returns management
- Supplier performance and purchase contract management
Accounting & Finance Automation
- GL, AP/AR, invoicing, bank reconciliation, and fixed assets
- e-Invoicing, gateways, tax and compliance reporting
- Budgeting, cash flow forecasting, and cost allocations
- Audit trails, period close automation, and SoD controls
Delivery Methodology
1
Discovery & Fit–Gap Analysis
Stakeholder workshops and process mapping
2
Solution Architecture
Data model, integration design, security, scalability
3
Prototyping & Validation
Clickable prototypes and conference room pilots
4
Configuration & Development
Platform setup and custom extensions
5
Data Migration
Cleansing, mapping, test cycles, reconciliation
6
Quality Assurance
Functional, integration, performance, security
7
Training & Change Management
Role-based enablement and adoption plans
8
Go-Live & Hypercare
Stabilization, monitoring, performance tuning
9
Continuous Improvement
Enhancements, upgrades, roadmap alignment
Technology Portfolio
ERP
SAP S/4HANASAP Business OneDynamics 365Oracle NetSuiteOdoo
CRM
SalesforceDynamics 365HubSpotZohoCustom CRM
Cloud
AWSMicrosoft AzureGoogle Cloud
Data & Integration
REST/GraphQLMuleSoftBoomiAzure IntegrationAWS API GW/LambdaKafka/RabbitMQETL/MDM
Databases
MySQLPostgreSQLSQL ServerOracleMongoDB
Security, Compliance, and Reliability
- Access control: RBAC, SSO/MFA (SAML/OIDC)
- Encryption: in transit and at rest (SSL/TLS)
- Governance & auditability: change control and sandboxes
- Reliability: high availability, automated backups, disaster recovery
- Compliance alignment: GDPR, SOC 2, ISO 27001, PCI DSS, HIPAA (as applicable)
Engagement and Governance
Delivery Models
- Fixed-price for defined scope
- Time & Materials for agile evolution
- Managed Services for ongoing operations
Success Metrics
- Sales cycle time, DSO, inventory turns
- First-contact resolution, on-time delivery
- Forecast accuracy, operating margin uplift
PMO-Led Governance
- Milestones, status reporting, and risk management
- Change control and stakeholder communications
- Phased rollouts to accelerate time-to-value
Operational Excellence
- Release management and quality gates
- Data migration playbooks and cutover plans
- Runbooks and hypercare stabilization
Why VELVET IT SOLUTION
- Deep ERP and CRM expertise across industries
- Certified consultants and solution architects
- Transparent execution and disciplined change management
- Scalable, cost-effective delivery with measurable outcomes
- Long-term partnership focused on continuous optimization
Industries We Serve
ManufacturingDistributionRetail & E‑Commerce
HealthcareProfessional ServicesFinancial Services
EducationTechnology