Reliable IT Solutions for Secure & Efficient Business Operations
IT Support & Management Services
A strong and reliable IT infrastructure is the foundation of every successful business. At VELVET IT SOLUTION, we provide end‑to‑end IT Support & Management Services that keep your systems secure, efficient, and always available.
From infrastructure setup and cloud integration to network security and data backup, our certified professionals deliver solutions that keep your business productive, protected, and ready to scale—backed by 24/7 dedicated support.
Why Choose Our IT Support & Management Services
- End‑to‑End IT Solutions: Comprehensive coverage from setup to ongoing management.
- Secure & Reliable Operations: Protection for networks, systems, and sensitive data.
- Cloud‑First Approach: Modern, scalable solutions leveraging AWS, Azure, and Google Cloud.
- 24/7 Remote Assistance: Rapid response and troubleshooting whenever needed.
- Cost‑Effective & Scalable: Tailored strategies aligned to your model and growth trajectory.
Our Core IT Services
1. IT Infrastructure Setup
- Hardware & software procurement and installation
- Workstation and server setup for teams of any size
- LAN, WAN, and secure Wi‑Fi configuration
- Enterprise IT roadmap and planning
2. Network & Security
- Firewall deployment and secure VPN access
- Continuous network monitoring and troubleshooting
- Threat prevention and security hardening
- Remote access and Zero‑Trust controls
3. Cloud & Server Management
- Cloud migration and integration (AWS, Azure, GCP)
- Physical and virtual server configuration
- Virtualization and performance optimization
- 24/7 monitoring and routine maintenance
4. Data Backup & Recovery
- Automated, scheduled backups with immutability options
- Disaster recovery planning and testing
- Secure data storage and encryption
- Fast restoration to minimize downtime
5. Remote IT Support
- 24/7 helpdesk and remote support services
- Software installation, updates, and patching
- Real‑time troubleshooting and resolutions
- Proactive monitoring and alerting
Additional IT Operations & Capabilities
Endpoint & Device Management
- MDM/EMM: Intune, Jamf, Android Enterprise
- Patch compliance and policy enforcement
Collaboration & Email
- Microsoft 365 and Google Workspace
- Archiving, retention, DLP, and eDiscovery
IT Asset & License Management
- Asset lifecycle, contracts, and renewals
- License compliance and optimization
Monitoring & Observability
- RMM/NOC, uptime, and performance metrics
- Log management and alert automation
Identity & Access
- SSO/MFA, directory services, conditional access
- Role‑based access control and auditing
Automation & Scripting
- PowerShell/Bash for fleet operations
- Automated deployments and remediation
Our IT Management Process
1
Assessment & Planning
Evaluate current systems and define requirements.
2
Implementation & Setup
Configure infrastructure, networks, and cloud.
3
Monitoring & Maintenance
Proactive oversight and preventive actions.
4
Support & Troubleshooting
Rapid response to minimize downtime.
5
Growth & Scaling
Roadmaps that adapt to business expansion.
Platforms & Toolstack
Cloud & Virtualization
AWSAzureGoogle CloudVMwareHyper‑VProxmox
Monitoring & RMM
PRTGZabbixDatadogNinjaOneManageEngine
Security & Network
FortinetPalo AltoCiscoSophosCloudflare
Service Desk & ITSM
Jira Service ManagementServiceNowFreshserviceZendesk
Backup & DR
VeeamAcronisAzure BackupAWS Backup
Identity & MDM
Azure ADOktaIntuneJamf
Service Levels & Governance
SLA Tiers & Response Targets
- Critical (P1): 15–30 min response, immediate triage
- High (P2): 1–2 hr response, expedited resolution
- Normal (P3): Same‑day response, scheduled fix
- Planned (P4): Within agreed window
KPIs & Outcomes
UptimeMTTRFCRPatch ComplianceBackup SuccessCSAT
Governance & Compliance
- ITIL‑aligned processes and change control
- ISO 27001/20000 awareness and best practices
- Monthly reporting and quarterly reviews
- Asset and risk register maintenance
Support Channels
- Portal, email, phone, and chat
- Remote and onsite escalation paths
Why Businesses Trust VELVET IT SOLUTION
- Certified IT professionals with enterprise expertise
- 24/7 support with rapid response
- Scalable infrastructure aligned to business goals
- Transparent agreements and cost structures
- Proven experience in IT management and security
Industries We Serve
Professional ServicesTechnology & SaaSRetail & E‑Commerce
HealthcareFinanceEducation
ManufacturingLogistics