VELVET IT SOLUTION

IT Support & Maintenance

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Leading Digital Agency Since 2001.
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Services Details

Our IT Support & Maintenance services ensure seamless performance, maximum uptime, and continuous improvement in your IT infrastructure. We provide comprehensive solutions tailored to meet your organization’s needs. Here’s an overview of the categories, work process, and frequently asked questions for our IT services.

 

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Network & Infrastructure Support
Hardware & Software Maintenance
Cybersecurity Support
Helpdesk & Technical Support
Cloud Management & Support

Network & Infrastructure Support

  • Description: Maintenance and support for servers, networks, routers, firewalls, and infrastructure equipment to ensure reliable connectivity.
  • Services Included:
    • Network monitoring
    • Server maintenance
    • Firewall and security updates
    • Disaster recovery planning

Hardware & Software Maintenance

  • Description: Hardware support and software management to ensure smooth operations.
  • Services Included:
    • Hardware troubleshooting and repair
    • Software installation and updates
    • System optimization
    • Data backup and recovery

Cybersecurity Support

  • Description: Proactive cybersecurity solutions to protect against cyber threats and safeguard sensitive data.
  • Services Included:
    • Threat detection and monitoring
    • Security updates and patch management
    • Incident response
    • User access control

Helpdesk & Technical Support

  • Description: On-demand assistance to resolve immediate technical issues and provide ongoing user support.
  • Services Included:
    • 24/7 helpdesk support
    • Remote troubleshooting
    • On-site assistance when needed
    • Training and support documentation

Work Process

01

Assessment

02

Planning

03

Implementation

04

Monitoring & Maintenance

Provide ongoing support through helpdesk services and gather feedback to further optimize our solutions based on your evolving needs.